1. Introduction
This is a generic alert, and there may be various reasons for its occurrence.
In this guide, you will get following information:
- How to diagnose the exact cause of the alert
- Possible causes for the alert
- How to fix and clear
- Estimated cost to resolve the alert
- How to get quick, easy and affordable remote support (Whats App +49(0)15226242038)
Remote Support
Feel free to contact us on Whats App +49(0)15226242038. We are happy to assist with remote diagnosis and provide support to clear alerts at affordable prices.
Book an appointment to resolve alert
You will also be able to find and compare the most affordable workshop in your region and book an online appointment to resolve the alert.
Spare Parts
Additionally, this guide provide information about spare part number and names. You can also buy new, used, remanufactured spare parts at best prices.
1.1 What is Autopilot?
Autopilot is combination of ADAS (Advanced Driver Assistance System) features. Autopilot helps safer driving and less stressful.
Basic Autopilot consist of following:
- Traffic-Aware Cruise Control
- Autosteer
Enhanced Autopilot consist additional features:
- Auto Lane Change
- Navigate on Autopilot
- Autopark
- Summon
- Smart Summon
1.2 What does this alert mean?
Autopilot cameras are unavailable.
2. How to Diagnose
This alert could come because of one or more of Advance Driver Assistance System (ADAS) feature is disabled. Please check additional alerts that shows the cause of this alert.
2.1 How to check additional alert
Additional alerts can be checked via Remote Diagnosis or Service Mode.
If you need support to check additional alerts, feel free to Connect Us Phone/Whats App +49(0)15226242038
2.2 Remote Diagnosis
Remote diagnosis will provide the exact cause of the alert. We offer Remote Diagnosis. To learn more about Remote Diagnosis
- How it work
- Cost
Please refer our another guide
If you need support, feel free to Contact Us Phone/Whats App +49(0)15226242038
2.3 Service Mode
In some cases, it can be be possible to find out the exact cause of the alert in Service Mode with the help of following details:
- Service Alerts in Service Mode
- Self-Diagnose in Service Mode
How to check service alerts in Service Mode
- On the touchscreen, click Controls (vehicle icon) > Software
- Touch and hold the large word "MODEL" for 4 seconds and then release.
- Enter "service" as access code (password).
- Clicking Service Alerts to view active and recent alerts. If there is any issue, it will appear in Service Alerts.
For more information, please refer another guide (How to do enable Service Mode) Link
Service Mode > Driver Assist > Camera
In case, If you need support for diagnosis. Please Connect Us.
Please send us "Service Alert" Screenshot via Contact or Whats App +49 (0) 15226242038. We will be happy to help you to explain alert and how could be fixed, cost, support for fixing if possible online support or to organize an appointment with independent best affordable workshop.
Depend on alert/fault code, car might need to be repaired/serviced.
3. How to Fix it
Some of alert could come because of software bugs. Some of alert could resolve after restarting the system, software update/reinstall. In some case, car might need hardware repair.
- Software issue
- External Factors (weather, dust, dirt etc.)
- Limitations
- Hardware Issue
3.1 Restart System
Some alerts may be resolved by restarting the touchscreen or powering of the car.
Restart the Touchscreen
First, you can try a soft reset (touchscreen reset).
How to perform a Soft Reset (Restart the Touchscreen)
- Shift the car into park.
- Press and hold both scroll buttons on the steering wheel until the touchscreen turns black.
- Wait approximately 30 seconds for the touchscreen to restart.
For more details, please refer another guide on how to perform these steps Link
Powering Off the Car
If a soft reset (touchscreen restart) has not resolved the alert or issue, you can try a hard reset (powering off the car).
How to Perform a Hard Reset
- Shift the car into park
- On the touchscreen, go to Controls > Safety > Power Off
- Wait at least for two minutes without interacting with the car. Do not open the doors, press the brake pedal, or touch the touchscreen etc.
- After two minutes, press the brake pedal or open the door to wake the car (Source Tesla)
3.2 Software fix
Some alert may be related to software bugs or glitches.
Software Bug and Glitches
One possible reason could be software bug or glitches.
- Did you receive this alert after updating recent software version?
- If yes, it could be related to a software bug and may be resolved in a future software update.
- Please send us screenshot of the Service Alert, and we will inform you if it could be related to software bug. Link
Firmware not Updated
One of the main reasons could be that firmware is not updated.
-
Have you checked for the latest software update and installed the most recent version?
- If not, it is recommended to install latest software version.
- Please ensure that your car is running the latest software version.
How to install latest software version
Controls > Software > Update Available
For more details, please refer to another guide how to install the latest software version. Link
3.3 External Factors
3.3.1 Cameras are Blocked and Blind because of Dirt or Debris
One of reasons could be that car cameras are blocked because of dirt or debris.
Possible alert code: APP_w304 Camera blocked or blinded
How to clean cameras
Please check out in another Guide (How to clean camera) Link
Camera Location
Car is equipped with front, rear and side cameras.
3.4 Tesla Limitations
In some circumstances, Autopilot does not work. Please read out more details about in which which circumstances it could happen. Link
3.5 Hardware
There could be some hardware faulty. Some of common hardware issues could be followings:
Recent Repair
Some alerts may appear if repair was not done properly or if system was not reset.
Did this alert appear after recent repair or service?
- If yes, please let us know which repair or service was performed.
Did you use aftermarket, used spare part?
3.5.1 Recent Camera or Windshield Repair
- In case, if you have recently replaced camera or windshield glass. More details about Windshield Repair. Link
- If camera has messed (changed position).
If yes, vehicle need to camera calibration.
Camera Calibration
One of reason could be issue with Camera Calibration. It might need to do Camera Calibration.
How to do Camera Calibration?
3.5.2 Driver Assist
How to reset Driver Assist System
One of reason could be Driver Assist System. It might need to reset ADS.
If you need support to reset DAS. Please Contact Us
3.5.3 Camera Defect
One of reason could be camera defect.
How to check if camera has defect?
Service Mode > Driver Assist > Camera
Clicking on Driver Assist - Camera in Service Menu will show red in case if any camera has issue. After clicking on Camera Preview, It will show show live stream and could be tested/check individual camera if working properly or not. If there is any issue, screen will show blank.
Cost to Repair it
It could cost around 480 dollar to fix it.
Camera Repair Guide
Please check out more details about how to replace camera and cost for camera, buy new or used camera in another guide. Link
Car need to do camera calibration after Camera replacement.
3.5.4 Wiring Harness
One of reason could be problem with Harness. It need to check, if there is any cut, unplug, bent, squashed in the trunk hinge etc.
In case if you do unplug. Software might need to reinstall again.
Connectors
Connectors could have moisture, water ingress etc.
Other Hardware issues
Please send us a screenshot or video of your car service alerts, along with your car model and year.
Describe issue as much as you can etc. We will be happy to provide you remote diagnosis and support to clear alerts.
Due to trade secrets, we can not share certain details here.
Feel free to Contact us or Whats App +49 (0) 15226242038. We will be happy to help you to clear the alerts.
4. Cost
Cost could vary depend on issue, type of workshop, location. If you are looking for online support or affordable independent workshop. Please free to contact us.
5. Online Support/Help
In case, if you need online support/help. Please contact us
6. Find, Compare and Book best affordable workshop to Fix it.
If are you looking for best workshop who is expert to fix such issue with good price. Please contact us we will be happy to organize an appointment with workshop or find, compare and book best workshop in Workshop Locator
7. Book an Appointment
If you would like to book an appointment.
Book an Appointment to Fix an affordable Workshop
8. Buy New/Used Camera
Please have a look in catalog or contact us.
9. Alert/Fault Code
Some of most common possible alert code.
You might have received one of following alert.
- APP_w145_camSelfCallssue
- The Autopilot electronic control unit (ECU) detects the camera self-calibration process is not working as expected. Unexpected calibration values are received.
APP_w188
- APP_w188_RepeatCameraStreamExit
- The right repeater camera stream to the Autopilot electronic control unit (ECU) exits or is interrupted, which may cause Autopilot functionality to be limited or unavailable
APP_w269
- APP_w269_autopilotLimited
- Autopilot features limited
- The Autopilot electronic control unit (ECU) has detected a condition on the vehicle which limits Autopilot feature availability.
APP_w304
- APP_w304_lssCamBlockedStatus
- Camera blocked or blinded
- The Autopilot electronic control unit (ECU) has detected that one or more of the cameras is blocked.
APP_w305
- APP_w305_IssCamStreamExit
- Alert Description One or more cameras reports a data stream loss (stream exit) or encounters an error during initialization (init_failure), making Lane Support System (LSS) features limited or unavailable.
Please send us your "Service Alert" Screenshot via Contact or Whats App +49 (0) 15226242038. We will be happy to help you to fix alert. We can help you to explain the possible cause, how to diagnose, how to repair etc.
Donation/Support
If you feel you have benefited from this free guide. Please consider donation, which will help us to create more such free guide for you. It will also show us that this guide was helpful for you. Click on "Donation"
For Repair Workshop Owner
If you are workshop owner and would like to add your workshop in our list. Please contact us.
For Car Mechanic
There are some car owner who like to buy spare parts from OEM or Aftermarket and prefer to do Mobile Service, DIY or need support. If you would like to offer this services to car owner in your region. Please contact us.
Comment
Please leave us comment if you have any questions, if you would like to add/edit/delete some content in guide, if you would like to have guide on any another topic etc.
Share this guide Link
Please feel to share this guide/website link.
Frequently Asked Questions (FAQs)
Can I do at Local Workshop, Independent Tesla Workshop?
Yes, you can. However, please make sure that workshop knows how to work to Tesla Cars. If local workshop need any support. Please feel to contact us. We will be happy to provide online shop. You can also find workshop in our Workshop Locator.
Can independent workshop fix it?
Yes, if they experience and knowledge about Tesla Cars.
Can I do it/repair yourself/myself (DIY)?
Some of repair could be done at DIY. In case, if you needed Tools, Know-How, Time etc. Please feel to contact us. We will be happy to provide you online support.
Note: Please do not work with high voltage components. If you do not need needed/proper Tools, Know-How etc. It could be dangerous.
Mobile repair service?
In some of cases, we could also provide mobile services. Please feel to contact us where are you located and what kind of repair are you looking for.
Car not under warranty, salvage, accident, flood, modified cars?
It is highly recommended to perform repair with independent workshop to save money.
Car under warranty?
In case if your car is under warranty. It is recommended to perform certain repair works (HV Components, ADAS etc) with OEM during warranty period. Wear and Tear Part Repair could be done with independent workshop to save money. Please read more details in another guide. Link
Alert still appearing after repair?
There could be many reasons. Some of reasons could be please make sure that repair was done in correct way, did you restart system after performing repair? did you Reinstall Firmware? Did you use used spare parts? Still appearing alert: Please free to Contact Us. We will be happy to provide you online support. Phone/Whats App +49(0)15226242038
Cameras works only for couple of time after software reinstall etc?
There could be moisture on connectors. It need to inspect coax connection for water intrusion and or corrosion. Please make sure gasket are okay. There could be water in camera.
Sources: Tesla Limitation, How to do Camera Calibration DIY Tesla Cleaning
