Tesla "Autopilot Cameras Unavailable" Guide to Fix it

1. Introduction

This is generic alert. There could be many reasons for this alert. In this free guide, you will get info about how to diagnose the issue, what could be the reasons for this alert, how to fix it, Cost to fix, Online support, Find and book an appointment to fix alert in best affordable workshop, Buy spare parts etc.

1.1 What is Autopilot?

Autopilot is combination of ADAS (Advanced Driver Assistance System) features. Autopilot helps safer driving and less stressful.

Basic Autopilot consist of following:

  1. Traffic-Aware Cruise Control
  2. Autosteer

 Enhanced Autopilot consist additional features:

  1. Auto Lane Change
  2. Navigate on Autopilot
  3. Autopark
  4. Summon
  5. Smart Summon

1.2 What does this alert mean?

Autopilot cameras are unavailable.

Autopilot Cameras Unavailable

2. How to Diagnose

This alert could come because of one or more of Advance Driver Assistance System (ADAS) feature is disabled. Please check additional alerts that shows the cause of this alert.

2.1 How to check additional alert

It could be possible to find out exact cause via Remote Diagnosis, Service Mode. In case, you need support for diagnosis. Please contact us.

2.2 Remote Diagnosis

Please read more details about Remote Diagnosis in another guide (How to do, Cost etc.) Link If you need support. Please Contact Us Phone/Whats App +49(0)15226242038

2.3 Service Mode

It could be possible to do self diagnose via Service Mode.

How to read service alerts in Service Mode

  • On the touchscreen, click Controls > Software
  • Touch and hold the large word "MODEL" for 2 seconds and then release.
  • Enter "service" as access code.
  • After clicking on Service Alerts. You can read service alerts. If there is anything wrong with car. It will show in active alerts.

Please read more details in another guide (How to do enable Service Mode) Link

In case, If you need support for diagnosis. Please Connect Us.

Please send us "Service Alert" Screenshot via Contact or Whats App +49 (0) 15226242038. We will be happy to help you to explain alert and how could be fixed, cost, support for fixing if possible online support or to organize an appointment with independent best affordable workshop.

Depend on alert/fault code, car might need to be repaired/serviced.

3. How to Fix it

Some of alert could come because of software bugs. Some of alert could resolve after restarting the system, software update/reinstall. In some case, car might need hardware repair.

  • Software issue
  • External Factors (weather, dust, dirt etc.)
  • Limitations
  • Hardware Issue

3.1 Restart System

Some of alert could resolve after restarting the touchscreen or power of the car.

Restart Touchscreen

Firstly, you could try with soft reset (restart touchscreen)

How to restart soft reset (restart touchscreen)

  • Please shift car into park.
  • Hold down both scroll buttons on the steering wheel until the touchscreen turns black.
  • Please wait approximately 30 seconds for the touchscreen to restart.

 Please read more details in another guide (how to do). Link

Powering Off the Car

If soft reset (restart touchscreen) have not resolved the alert/issue. You could try hard reset (Powering Off the car).  

  • Please shift car into park
  • On the touchscreen please touch Controls > Safety > Power Off
  • Please wait for at least for two minutes without interacting with the car. Please do not open the doors, touch the brake pedal, touch the touchscreen etc.
  • After 2 minutes, please press the brake pedal or open the door to wake the car (Source Tesla)

Software issue

Some of alert could be related to software issue. 

Firmware not Updated

One of main reasons could be that firmware is not updated. Have you checked recent update and updated to recent version? If not, we recommend you to do that. Please read more details in another guide. Link

Software Bug and Glitches

One of reason could be problem with software bug and glitches. Did you get alert after updating recent software version? If yes, it could resolve with future software version. Please send us Service Alert screenshot. So we will inform you if it could be related to bug. 

3.2 External Factors

3.2.1 Cameras are Blocked and Blind because of Dirt or Debris

One of reasons could be that car cameras are blocked because of dirt or debris. 

Possible alert code: APP_w304 Camera blocked or blinded

How to clean cameras

Please check out in another Guide (How to clean camera) Link

Camera Location

Car is equipped with front, rear and side cameras. 

Tesla Car Camera Location

3.3 Tesla Limitations

In some circumstances, Autopilot does not work. Please read out more details about in which which circumstances it could happen. Link

3.4 Hardware

There could be some hardware faulty. Some of common hardware issues could be followings:

3.4.1 Recent Camera or Windshield Repair

  • In case, if you have recently replaced camera or windshield glass. More details about Windshield Repair. Link
  • If camera has messed (changed position). 

If yes, vehicle need to camera calibration.

Camera Calibration

One of reason could be issue with Camera Calibration. It might need to do Camera Calibration.

How to do Camera Calibration?
Controls > Service > Camera Calibration > Clear Calibration

After Calibration, vehicle need to drive 20-25 miles (32-40 km) to finish calibration process. Please check out more details in another guide (How to do camera calibration) More details

3.4.2 Driver Assist

Clicking on Driver Assist - Camera in Service Menu will show red in case if any camera has issue. After clicking on Camera Preview, It will show show live stream and could be tested/check individual camera if working properly or not. If there is any issue, screen will show blank.

Reset Driver Assist System

One of reason could be Driver Assist System. It might need to reset ADS.

If you need support to reset DAS. Please Contact Us

3.4.3 Camera Defect

One of reason could be camera defect.

Cost to Repair it

It could cost around 480 dollar to fix it.

Camera Repair Guide

Please check out more details about how to replace camera and cost for camera, buy new or used camera in another guide. Link

Car need to do camera calibration after Camera replacement.

3.4.4 Wiring Harness

One of reason could be problem with Harness. It need to check, if there is any cut, unplug, bent, squashed in the trunk hinge etc.

Harness wiring details

In case if you do unplug. Software might need to reinstall again.

4. Cost

Cost could vary depend on issue, type of workshop, location. If you are looking for online support or affordable independent workshop. Please free to contact us.

5. Online Support/Help

In case, if you need online support/help. Please contact us

6. Find, Compare and Book best affordable workshop to Fix it.

If are you looking for best workshop who is expert to fix such issue with good price. Please contact us we will be happy to organize an appointment with workshop or find, compare and book best workshop in Workshop Locator

7. Book an Appointment

If you would like to book an appointment.

Book an Appointment to Fix an affordable Workshop

8. Buy New/Used Camera

Please have a look in catalog or contact us.

9. Alert/Fault Code

Possible Alert Code

APP_w305

Tesla Autopilot Cameras Unavailable Guide to Fix it

 APP_w305_IssCamStreamExit

Tesla APP_w305_Autopilot_cameras_unavailable

APP_w304

Camera blocked or blinded

APP_w269

Autopilot features limited

Tesla APP_w269 Autopilot features limited
APP_w145_camSelfCallssue

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Comment

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FAQ

1. Can independent workshop fix it?

Yes, if they experience and knowledge about Tesla Cars. 

 

Sources: Tesla Limitation, How to do Camera Calibration DIY Tesla  Cleaning

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Disclaimer: Tesla, Inc. was not involved in the creation of this document. Tesla did not provide us any info. Tesla did not edit, review or authorize us. We gather this information from Tesla official website and other resources.

Note: It is your responsibility to double check and confirm that the procedures/info mentioned in this blog are applicable to your specific car before performing them. Please contact us or our workshop partner to make sure/confirm. We will be happy to help you.